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Bereavement / Patient Care Teams / Testimonials / Admissions Criteria

 
THE ODYSSEY SERVICE STANDARD

1. Our first priority is our patients and their families.
   
   
2. All patients are admitted, with a physician order, within 3 hours, 24 hours a day, 7 days a week.
   
   
3. ALL patients are contacted EVERY day.
   
   
4. We evaluate pain on every visit and call.
   
   
5. We meet the needs of our customers as they define them by listening and responding accordingly.
   
   
6. Upon entering and leaving a Long Term Care Facility, our staff informs management of their presence.
   
   
7. Complaints are responded to the same day or within 24 hours.
   
   
8. We respond positively to customer requests.
   
   
9. Communication with our customers is in accordance with how they want us to communicate.
   
   
10. All telephone calls are answered before the 4^th ring.
    
    
11. Incoming calls are not transferred into voice mail, unless requested by the caller.
    
    
12. No person is on hold longer than 45 seconds.
    
    
13. All staff responds to customer pages within 15 minutes.
    
    
14. Y.C.C.O.M.

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